The Rugby Surgery

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HOW DO I...
MAKE AN APPOINTMENT?

As from Monday 17th September 2012 The Rugby Surgery have changed our appointment system, in line with many other GP surgeries.

There is no longer be a walk in open surgery. Patients will need to book an appointment on the day by telephoning 258545 or 258564 from 7:45am each morning.

If there are no appointments left available for that day, you will be asked to ring again the following day.

Routine appointments may be made well in advance (maximum one month), which will enable us to offer you an appointment at a time more suitable to your requirements. If you cannot keep an appointment, please inform us as soon as possible as this will assist in oversubscribed situations. Unfortunately, patients who do not arrive for their appointments have a huge impact of the limited available afternoon appointments.

Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding, you must call an ambulance (tel: 999) before calling the surgery.

Preference Of Doctor

We have a female doctor. If you would prefer to see a lady doctor please ask when requesting an appointment.
If you are attending emergency surgery you may well have to see a male doctor. However, in certain circumstances you may be able to request to see a lady doctor or given the opportunity to see a practice nurse.
You can see the doctor of your choice when booking an appointment.

HOW DO I...
OBTAIN A HOME VISIT?

Patients are requested to telephone before 11.00am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionists as much information as possible to enable the doctor to allocate priority to house calls. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.Please give the receptionist your telephone number as the doctor may ring you back to evaluate your problem before visiting.

HOW DO I...
OBTAIN A REPEAT PRESCRIPTION?

Repeat prescriptions can be requested by post or by completing the request form at reception and placing in the box located in the main entrance hall.These should be requested 48 hours in advance if possible and can then be collected from Monday to Friday after 1pm. Requests for certain medication/prescriptions, (items only deemed urgent by the Doctor) during surgery hours will not be refused, but patients seeing the doctor for other health matters have priority; therefore you may have to wait.

HOW DO I...
OBTAIN TEST RESULTS?

If you have undergone tests or x-rays ordered by the practice, we encourage you to ring the results line on 01633 235902 on Tuesday and Thursday between 1-2pm. If the Doctor wants to discuss the results with you, an appointment will be arranged for you to discuss this further.

HOW DO I...
REGISTER AS A PATIENT?

We will register all patients who live within our practice area. You will need to provide evidence of identity, residency and the name and address of your previous doctor. You will be required to attend the surgery for a new patient medical check. Our reception staff will be able to explain the registration procedure to you.

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