This website has been designed to tell
you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.
Aneurin Bevan Health Board
The Aneurin Bevan Health Board, based at Victoria
House – 2nd Floor, 136-140 Corporation Road, Newport NP19 0BH. Tel: 01633
Surgery Opening Hours: 8:00am – 6:30pm
Monday to Friday 8.30 – 5.30pm Nurse Appoints.
Afternoon surgery is available by appointment between 2.00pm and 5.50pm.
As from Monday 17th September 2012 The Rugby Surgery will be changing our appointment system, in line with many other GP surgeries.
There will no longer be a walk in open surgery. Patients will need to book an appointment on the day by telephoning 258545 or 258564 from 7:45am each morning.
If there are no appointments left available for that day, You will be asked to ring again the following day.
Routine appointments may be made well in advance (maximum one month), which will enable us to offer you an appointment at a time more suitable to your requirements. If you cannot keep an appointment, please inform us as soon as possible as this will assist in oversubscribed situations. Unfortunately, patients who do not arrive for their appointments have a huge impact of the limited available afternoon appointments.
If you are confronted by a serious problem such as severe chest pain or severe bleeding, you must call an ambulance (tel: 999) before calling the surgery.
Patients are requested to telephone before 11.00am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionists as much information as possible to enable the doctor to allocate priority to house calls. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.Please give the receptionist your telephone number as the doctor may ring you back to evaluate your problem before visiting.
Test Results: If you have undergone tests or x-rays ordered by the practice, we encourage you to ring the results line on 01633 235902 on Tuesday and Thursday between 1-2pm. If the Doctor wants to discuss the results with you, an appointment will be arranged for you to discuss this further.
Repeat prescriptions can be requested by post or by completing the request form at reception and placing in the box located in the main entrance hall.These should be requested 48 hours in advance if possible and can then be collected from Monday to Friday after 1pm. Requests for certain medication/prescriptions, (items only deemed urgent by the Doctor) during surgery hours will not be refused, but patients seeing the doctor for other health matters have priority; therefore you may have to wait.
Contact Gwent Community Health Council 24 Hours on 01633 838516 or Fax: 01633 484623
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.