THERE IS STILL TIME TO ARRANGE YOUR FLU VACCINATION  PLEASE CALL THE SURGERY OR CALL IN AT RECEPTION

    This website has been designed to tell you about the practice and the services that we offer. 

    Please read it carefully. We trust that you will find it helpful and informative.

    Our Practice Leaflet and Registration is also available in all languages on request.

    Language line is available on request for non or limited English speaking patients.

    We do provide consultations in Hindu and Urdu by prior request.

     

    Surgery Opening Hours: 8am  6.30pm

    GP book on the day surgery Monday to Friday - 8.30am11.50am

    (patients can ring to be seen the same day from 7:45AM)

    Nurse Appointments must be booked in advance Monday to Friday 8.00am – 12.20am and 1 - 6pm.

    Afternoon surgery with GP is by appointment (between hours of 1.40pm and 5.50pm).


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    Comments And Suggestions

    We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing in our suggestions box at reception in the surgery.

    Disabled Access

    At the Rugby Surgery wheelchair access to the building is via a ramp to the front entrance. This allows access to the treatment room in an emergency.

    Patient services are provided at ground floor level. A disabled patients WC is provided near the front entrance close tothe reception area.

    Zero Tolerance

    We strongly support the NHS policy on zero tolerance. Any person attending the surgery (or via telephone call) who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises. Any abusive, aggressive or demanding behaviour will be recorded on your patient records.

    What You Can Expect From Us                                       

    We will work with you to provide you the best possible service

    You will always be treated with courtesy and respect

    You will always be seen by a suitably qualified person          

    We will provide information through our booklet and staff

    We will make every effort to see you promptly, with a duty doctor available each day for urgent problems                      

    If your need isurgent we will see you the same day            

    We will arrange a home visit if you are too ill to attend the surgery                                                                          

    A doctor will be available at all times outside normal surgery hours by telephoning the surgery on 01633258545 for details of the emergency number

    We will actively listen to any comments you have concerning improvements to the way that we deal with you

    We will respect your rights of confidentiality

    We will try our upmost to ensure all of your medical needs are met however the surgery complaints procedure is available from our reception                        

    What We Will Expect From You

    Accept your own responsibilities as a partner for your care

    Please treat all of our staff with the same courtesy and respect you would expect yourselves

    Ask if you are unclear about your treatment

    Follow any medical advice given to you

    Telephone before 11am if you feel youmayneeda home visit

    Always think twice before requesting an urgent appointment

    Please think carefully before calling-out the doctor at night. Could it wait?

    Let us know as soon as possible if you cannot keep an appointment – DNA rates are high and this wastes appointments for other patients

    A prompt response to any letters

    Understanding if your consultation is delayed by someone else's unexpected emergency 

    Make full use of health promotion activities offered through the surgery

    Make full use of the screening programmes offered to you

    Tell us when you change your name, address and always provide us with a current telephone number, should you update your number

    Health Records

    You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times.

    How To Register As A Patient

    We will register all patients who are eligible and live within our practice area. You will need to provide photographic evidence of identity, proof of residency and the name and address of your previous doctor. You will be required to attend the surgery for a new patient medical check. Our reception staff will be able to explain the registration procedure to you.

    Confidentiality

    The doctors and staff will at all times try to maintain utmost confidentiality regarding your medical case and records. We will not let any third parties have access to your medical notes without your permission and we follow the guidelines as set out by the GMC.

    Carers

    The surgery has a Carers Champion Paul McCarthy-Thompson who is available to speak to on 01633 258545 or at reception most afternoons.

    Patient’s Personal Health Information

    All patients medical and personal information will be treated with respect and with confidentiality. Patient information is subject
    to the provisions of the Data Protection Act and there will be no unauthorised disclosure of any patient information.   

    As a General Medical Practice we will use information in many forms, e.g. written, spoken or graphical innature. Much of the information the Practice needs is personal and confidential. And therefore we have security policies and
    procedures in place to enable information to be used and shared between those who need to use it whilst protecting it from unauthorised access or loss. 
     
    The basic principles of patient information security are confidentiality, integrity and ensuring that the information is only available to authorised people when needed and if there is a need to share your information/medicalhistory with a third party, such as a solicitor/insurance company, we will only do so with your written consent. 
     
    Useful Telephone Numbers
     

     

    Shared Services Partnership, Pontypool
    01495 332000

    Royal Gwent Hospital
    01633 234234

    University Hospital of Wales
    029 2074 7747

    Social Services
    01633 656656

    Gold Tops (Mental Health Team)
    01633 786000

    Stop Smoking Wales
    0800 085 2219

    Aneurin Bevan University Health Board
    Llanarth House
    Unit 1 Newbridge Gateway
    Bridge Street
    Newbridge NP11 5GH
    01495 241200

    Aneurin Bevan Community Health Council
    Raglan House/6-8 William Brown Close
    Cwmbran NP44 3AB
    01633 838516

     

    Practice Boundary

    The practice boundary includes the following areas:

    Nash, Llanwern Village, Maindee, Somerton, Alway, Ringland, Liswerry, Corporation Road, Bishpool/Treberth, Christchurch.

    If you move out of our practice area we will request that you find a surgery more convenient to your new location.

     

     

     

     

     

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